{"id":1308,"date":"2025-12-19T14:08:57","date_gmt":"2025-12-19T14:08:57","guid":{"rendered":"https:\/\/prolanz.es\/complaint-form-to-the-bank-of-spain"},"modified":"2026-02-10T06:00:44","modified_gmt":"2026-02-10T06:00:44","slug":"complaint-form-to-the-bank-of-spain","status":"publish","type":"page","link":"https:\/\/prolanz.es\/en\/modelos\/complaint-form-to-the-bank-of-spain","title":{"rendered":"Complaint form to the Bank of Spain"},"content":{"rendered":"

[vc_row gap=”30″][vc_column el_class=”page-custom-heading”][vc_custom_heading text=”COMPLAINT FORM TO THE BANK OF SPAIN” font_container=”tag:h1|font_size:35px|text_align:center|line_height:45px” google_fonts=”font_family:Federo%3Aregular|font_style:400%20regular%3A400%3Anormal” css=””][\/vc_column][vc_column][vc_row_inner gap=”30″][vc_column_inner el_class=”doc-btn-wrapper” width=”2\/3″][vc_column_text css=””]<\/p>\n

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If your bank’s customer service department or ombudsman does not address your complaint, you can file a complaint with the Bank of Spain.<\/h2>\n

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Complaints Service of the Bank of Spain<\/h3>\n

If your bank’s customer advocate does not rule in your favor or does not resolve your complaint within two months, you can contact the Bank of Spain’s Complaints Service.<\/p>\n

If the Bank of Spain’s report is favorable to you, the bank will likely reverse its initial position (although it is not obligated to do so). And if it doesn’t, you will have a favorable ruling that will be compelling evidence if you ultimately decide to sue the bank in court.<\/p>\n

Procedure<\/h3>\n

For the Bank of Spain’s Complaints Service to process your complaint, you must first have submitted a written complaint to the customer service department or ombudsman of your bank. You must also provide proof that two months have passed since you submitted your complaint without it being resolved (or that it was rejected). Therefore, it is important to request an acknowledgment of receipt of your complaint from the customer service department.<\/p>\n

After receiving the complaint, the Complaints Service opens a file and ultimately prepares the corresponding report. If this report is unfavorable to the financial institution, the institution must inform the complainant, within one month, whether it has voluntarily rectified the situation.<\/p>\n

However, if the Bank of Spain’s Complaints Service rejects your claim, your only recourse will be to go to court. In this case\u2014and this is a problem that affects many people\u2014one option is to file a claim through a consumer association, as these file what is known as a “class action” (like those filed against the “floor clauses” in some mortgages).<\/p>\n

Filing the claim<\/h3>\n

A complaint to the Bank of Spain can be filed in two ways:<\/p>\n